info@shagunjewellery.com

Refund and Returns Policy

Thank you for shopping at Shagun Jewellery.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. The terms below apply to all products purchased from us through our website or other official sales channels.

Interpretation and Definitions

Interpretation
Words with capitalized first letters have meanings defined in the following section. These definitions apply regardless of whether they appear in singular or plural form.

Definitions
For the purposes of this Returns and Refunds Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Shagun Jewellery, Swastik Greens, Safal Parisar Road, South Bopal, Ahmedabad, Gujarat, INDIA 380058.
  • Goods refer to the items offered for sale by Shagun Jewellery.
  • Orders mean a request by you to purchase goods from us.
  • Service refers to our website.
  • Website refers to Shagun Jewellery, accessible from www.shagunjewellery.com.
  • You means the individual or legal entity purchasing from Shagun Jewellery.

Refund Policy

  1. Refund Credits – Refunds will be credited to your website/app wallet only after we receive and review your return parcel.
  2. Full Order Returns – Only full orders can be returned. Partial returns are not accepted.
  3. Box Opening Video – A clear box opening video is required to process returns. This helps us verify the condition of the items received.

Return Shipping Charges

  1. Damaged, Defective, or Incorrect Items – Shagun Jewellery will cover the return shipping costs for items that are damaged, defective, or incorrect.
  2. Other Reasons – For returns due to any other reason (such as a change of mind), the customer will be responsible for the return shipping charges.

Other Policies

  1. Return Window – Returns must be initiated within 7 days of the delivery date. After this period, returns will not be accepted.
  2. Condition of Returned Items – Items must be returned in their original condition, including all packaging, tags, and accessories.
  3. Processing Time – Please allow 5–7 business days for your return to be processed and the refund to be credited to your website/app wallet after we receive and review the parcel.

Returning Goods

You are responsible for the cost and risk of returning the goods to us unless the product is damaged, defective, or incorrect. Please send returns to:

Shagun Jewellery
Swastik Greens
Safal Parisar Road
South Bopal, Ahmedabad, Gujarat, INDIA 380058

We cannot be held responsible for goods damaged or lost during return shipping. We recommend using an insured and trackable mail service. Refunds cannot be issued without actual receipt of the goods or proof of return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please reach out to us:

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